Isofu is committed to protecting the privacy of our customers. This policy outlines how we collect, use, and safeguard the personal information you provide to us when using our website, Isofu.com.my.

1. Collection and Use of Personal Information

We respect privacy and strive to maintain the confidentiality of the personal information you provide.

  • Objective of Data Collection: The primary objectives of collecting your personal data are to:
    • Deliver products and services (including processing orders and arranging specialized delivery).
    • Fulfill legal and regulatory requirements.
    • Improve our services and product offerings.
    • Perform internal customer research and profiling.
  • Data Collected: This may include your name, shipping and billing addresses, email address, phone number, and payment details.
  • Access: Only our authorized employees and necessary third-party partners (e.g., freight carriers, payment processors) have access to your personal information, strictly on a need-to-know basis.

2. Disclosure of Your Information

We will not sell, rent, or lease your name, address, email address, or credit card information to any third party for marketing purposes without your explicit permission.

We may disclose your personal information to third parties only when necessary for the operation of our business or as required by law:

  • Service Provision: Sharing data with partners to provide a service to you (e.g., credit and security checks, arranging product delivery via freight partners, or providing assembly services).
  • Legal & Regulatory: Disclosing information to regulators, auditors, or lawyers to comply with any legal obligation, or to enforce our Terms & Conditions.
  • Fraud Protection: Exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Corporate Events: Disclosing data to a third party in the event that Isofu sells or buys any business or assets, or if Isofu or substantially all its assets are acquired by a third party.

3. Your Consent and Marketing Communication

  • Communication: If you have made a purchase from our store or registered as a member, we may occasionally update you on our latest products, news, and special offers via email, post, or telephone.
  • Opt-Out: All Isofu members have the option to opt-out of receiving marketing communications from us and/or selected third parties. You can opt-out by:
    1. Clicking the ‘unsubscribe’ link in any marketing email we send you.
    2. Visiting ‘Your Account’ on the Isofu.com.my website once you are registered and logged in, and updating your preferences under ‘Your Details’.

4. Cookies and Site Statistics

  • What are Cookies? A cookie is a small information file that is sent to your computer and stored on its hard drive. If you register with us, your computer may store an identifying cookie to remember your email address, saving you time on future visits.
  • Use of Cookies: We use cookies to:
    • Gather statistical information about visitors to this Website (e.g., number of page views, paths taken by visitors).
    • Help us improve the services offered to our users.
    • Track purchases made on the site.
  • Browser Settings: You can change the settings on your browser to prevent cookies from being stored on your computer without your explicit consent.
  • Aggregate Data: We may disclose aggregate, anonymized statistics about the number of visitors or purchases made, as required by our partners or investors. This data does not contain personally identifiable information.

5. Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers, and other third parties. If you follow a link to any of these websites, please be aware that they have their own privacy policies. Isofu does not accept any responsibility or liability for the content or policies of these external sites. Please check their policies before you submit any personal data to them.

6. Checking and Updating Your Details

  • If you wish to verify the details you have submitted to Isofu, you may do so by contacting us.
  • For security purposes, we may request proof of identity before we reveal or update information. This proof will typically be your registered email address and password. You are responsible for keeping this information safe.

7. Contacting Us

We value your feedback and are always available to answer your questions. If you have any questions or feedback about this Privacy Policy, or if you would like us to stop processing your information, please do not hesitate to contact us:

  • Email: support@isofu.com.my
  • Address: 515K, Jalan Tanjung Tokong, 11200 Penang